Privacy Policy - RW Golden Matcha

Effective Date: November 23, 2024
Last Updated: August 4, 2025

RW Golden LLC (“RW Golden”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website https://www.rwgolden.com and/ or https://www.rwgoldenmatcha.com (the “Site”) or interact with us in any way.

By using our Site, purchasing our products, or interacting with our services, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal data:

A. Information You Provide Voluntarily

Name, email address, phone number
Shipping and billing address
Payment details (processed securely via third-party providers)
Company name and tax ID (for B2B clients)
Customer support messages, reviews, or contact form submissions

B. Information Collected Automatically

IP address and browser type
Device and operating system
Pages visited, referring URLs, and time on site
Cookies and tracking technologies (see Section 5)

2. How We Use Your Information

RW Golden LLC uses your information to:

Process and fulfill orders
Communicate regarding purchases, promotions, or account activity
Provide customer service and support
Comply with legal and tax obligations
Improve our website functionality and user experience
Send marketing communications (only with your consent)

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the type of information and the context in which we collect it. These bases include:

Contractual Necessity – to process orders and provide services
Legitimate Interests – for business improvements, fraud prevention, and support
Legal Obligation – to comply with laws and tax regulations
Consent – where explicitly given for marketing or tracking cookies

4. Sharing Your Information

We do not sell your personal data. We may share your information only with:

Payment processors (e.g., Stripe, PayPal)
Shipping providers (e.g., USPS, UPS, DHL)
Email marketing platforms (e.g., Mailchimp, Klaviyo – only with your consent)
Business partners or co-branded ventures (see below)
Legal authorities, if required by law or in response to legal process

Third-Party Joint Ventures

Some products or campaigns may be developed in partnership with third-party businesses. In such cases, personal data may be shared securely and only as necessary for the delivery of joint services. These partners are contractually obligated to adhere to applicable privacy laws and to process your data only as directed by RW Golden LLC.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core site functionality (e.g., shopping cart, logins)
Analyze website traffic and behavior
Personalize your browsing experience
Provide relevant advertisements via third-party ad networks

Your Choices:

You can disable cookies in your browser settings.
EU visitors will see a cookie consent banner with opt-in functionality.
Analytics (Google Analytics) and advertising (Meta Pixel) tools may be used, but with anonymized IPs where required by GDPR.

6. Data Retention

We retain your data only as long as necessary to fulfill our obligations to you and comply with legal, accounting, or reporting requirements.

For example:

Order and billing data is retained for 7 years (for tax purposes)
Marketing data is retained until you unsubscribe or request deletion

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

Under GDPR (EU & EEA residents):

Right to access your data
Right to correct inaccurate data
Right to deletion (right to be forgotten)
Right to restrict or object to processing
Right to data portability
Right to lodge a complaint with a supervisory authority

Under CCPA (California residents):

Right to know what personal data we collect
Right to delete your data
Right to opt out of the sale of personal data (we do not sell data)
Right to non-discrimination for exercising privacy rights

To exercise any of the above rights, email us at info@rwgolden.com with the subject “Data Rights Request”.

8. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. International Transfers

If you are located outside of the United States, your data may be transferred to and processed in the U.S. By using our services, you acknowledge that your information will be transferred to the U.S., which may not have data protection laws as comprehensive as those in your jurisdiction.

Where required by law, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) for data transferred outside the EEA.

10. Security

We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is 100% secure, and we cannot guarantee the absolute security of your information. Please continue as such.

11. Changes to This Privacy Policy

RW Golden LLC reserves the right to modify or update this Privacy Policy at any time. We will revise the “Last Updated” date when changes are made. If we make material changes, we will notify you through the Site or via email where appropriate.

12. Contact Us

If you have any questions about this Privacy Policy, our practices, or your rights, you may contact us at:

RW Golden LLC
Website: https://www.rwgolden.com and/or https://www.rwgoldenmatcha.com/
Email: info@rwgolden.com
Address: 19101 Limestone Commercial Drive, Suite 150, PO Box #137 ,Pflugerville, Texas 78660